Incoming Phone Calls

• Extensions - direct dial, work areas, and common areas phones
• Phones - phone lines coming in on the copper lines, PSTN, or one or more SIP trunks
• Inbound Routes - rules to route calls based on dialed phone number
• Ring Groups - phones can be grouped into ring groups.
• site - all phone
• sdss - all 2.5m phones
• 3.5m - all 3.5m phones
• 1m - all 1m area phones
• commons - phones in public areas, kitchens, shop, etc.
  
• IVR - interactive voice response, digital recipient.  This prompts the incoming call for input to help direct phone call.
• Directory - lookup extension
• Time Condition - rules based on time and day
• Heavy blue arrows - traffic between extensions
  

Incoming Call Flows

• Inbound Route - The APO main number is routed to time conditions. 
  
• Time Conditions
  
• open weekdays, 8 to 5
• closed otherwise
• IVR - digital receptionist
  
• open -
• announcement - You have reached Apache Point Observatory.  If you know the extension, you can dial it at any time.  Dial 1 for 1m, dial 2 for 2.5m, dial 3 for 3.5m, dial 4 to lookup an extension, and dial 0 for the operator.
• *### will connect to the voicemail for ###
• closed -
• announcement - You have reached Apache Point Observatory after hours.  If you know the extension, you can dial it at any time.  Dial 1 for 1m, dial 2 for 2.5m, dial 3 for 3.5m, and dial 0 to leave a message.
• *### will connect to the voicemail for ###
• Extension picks up call and has these available actions
• complete phone call
• transfer to another extension or outside line
• blind transfer to a number
• announce number to next extension and transfer
  
• create a conference and join other extensions and outside lines
• park a call and announce the call with a page